Refund Policy
REFUND ELIGIBILITY
Refunds are available under the following circumstances:
-
Booking Cancellations by the Traveler: If you cancel your booking, the refund amount will depend on the specific terms of the booking (i.e., airline, hotel, or tour provider policies).
-
More than 30 days before departure: Refund upon travel protection opt in minus a cancellation fee of $250.
-
Within 30 days but more than 14 days before departure: 50% refund of the total trip cost.
-
Within 14 days before departure: No refund available. Any refundable amounts will be subject to individual service provider policies.
-
-
Booking Cancellations by the Travel Agent: If your travel agent cancels your booking due to unforeseen circumstances (e.g., provider closure, travel restrictions), you will be entitled to a full refund, or we will offer an alternative solution based on your preference.
-
Force Majeure or Extraordinary Circumstances: In case of force majeure events (such as natural disasters, government-imposed travel restrictions), we will make every effort to rebook your travel at no extra cost, subject to the policies of the service providers.
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee is non refundable
HOW TO REQUEST REFUND
To request a refund, please contact us via [phone number] or email at [email address]. Refund requests must include:
-
Booking reference number
-
Full name and contact details
-
Reason for cancellation
We will process your refund as quickly as possible upon approval, typically within 3-5 business days, depending on the policies of the service providers involved.
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee is non refundable
NON-REFUNDABLE SERVICES
NON-REFUNDABLE SERVICES
REFUND ELIGIBILITY
Refunds are available under the following circumstances:
-
Booking Cancellations by the Traveler: If you cancel your booking, the refund amount will depend on the specific terms of the booking (i.e., airline, hotel, or tour provider policies).
-
More than 30 days before departure: Refund upon travel protection opt in minus a cancellation fee of $250.
-
Within 30 days but more than 14 days before departure: 50% refund of the total trip cost.
-
Within 14 days before departure: No refund available. Any refundable amounts will be subject to individual service provider policies.
-
-
Booking Cancellations by the Travel Agent: If your travel agent cancels your booking due to unforeseen circumstances (e.g., provider closure, travel restrictions), you will be entitled to a full refund, or we will offer an alternative solution based on your preference.
-
Force Majeure or Extraordinary Circumstances: In case of force majeure events (such as natural disasters, government-imposed travel restrictions), we will make every effort to rebook your travel at no extra cost, subject to the policies of the service providers.
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee is non refundable
HOW TO REQUEST REFUND
To request a refund, please contact us via [phone number] or email at [email address]. Refund requests must include:
-
Booking reference number
-
Full name and contact details
-
Reason for cancellation
We will process your refund as quickly as possible upon approval, typically within 3-5 business days, depending on the policies of the service providers involved.
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee is non refundable
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee is non refundable
NON-REFUNDABLE SERVICES
REFUND ELIGIBILITY
Refunds are available under the following circumstances:
-
Booking Cancellations by the Traveler: If you cancel your booking, the refund amount will depend on the specific terms of the booking (i.e., airline, hotel, or tour provider policies).
-
More than 30 days before departure: Refund upon travel protection opt in minus a cancellation fee of $250.
-
Within 30 days but more than 14 days before departure: 50% refund of the total trip cost.
-
Within 14 days before departure: No refund available. Any refundable amounts will be subject to individual service provider policies.
-
-
Booking Cancellations by the Travel Agent: If your travel agent cancels your booking due to unforeseen circumstances (e.g., provider closure, travel restrictions), you will be entitled to a full refund, or we will offer an alternative solution based on your preference.
-
Force Majeure or Extraordinary Circumstances: In case of force majeure events (such as natural disasters, government-imposed travel restrictions), we will make every effort to rebook your travel at no extra cost, subject to the policies of the service providers.
NON-REFUNDABLE SERVICES
Certain services such as non-refundable flights, special promotions, or custom travel packages may not be eligible for a refund. This will be clearly outlined at the time of booking. Booking service fee are non refundable
HOW TO REQUEST REFUND
To request a refund, please contact us via [phone number] or email at [email address]. Refund requests must include:
-
Booking reference number
-
Full name and contact details
-
Reason for cancellation
We will process your refund as quickly as possible upon approval, typically within 3-5 business days, depending on the policies of the service providers involved.
REFUND PROCESSING FEES
Certain bookings may incur administrative or processing fees, depending on the terms agreed upon at the time of booking. These fees will be deducted from your refund if applicable.
CHANGES TO REFUND POLICY
TheRoad to Odyssey reserves the right to update or modify this refund policy at any time. Any changes will be communicated to customers at the time of booking or via our website.
CUSTOMER SUPPORT
If you have any questions or need assistance, our customer service team is available at 843-739-8911 or amandamonae@theroadtoodyssey.com. We are here to help you with your travel needs!